Privacy Policy

1. Introduction

Welcome to Dokan Garh! We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit dokangharbd.com and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Information: This includes information you voluntarily provide to us when you register an account, place an order, subscribe to our newsletter, or contact us. Examples include your name, email address, shipping address, billing address, phone number, and payment information.
• Usage Data: We automatically collect information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for various purposes, including:

• To process and fulfill your orders of groceries and household products.
• To manage your account and provide customer support.
• To send you transactional emails, such as order confirmations and delivery updates.
• To send you promotional offers and discounts (if you have opted in).
• To personalize your shopping experience on our website.
• To improve our website, product selection, and services.
• To detect, prevent, and address technical issues and fraudulent activities.
• To comply with legal requirements related to online retail in Bangladesh.

4. How We Share Your Information

We may share your information with third parties in the following situations:

• Delivery Partners: We share necessary information with our delivery personnel to ensure successful delivery of your orders within Bangladesh.
• Payment Processors: We work with payment gateways (such as bKash, Nagad, and card processors) to securely process your payments.
• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as IT support, data analysis, and marketing assistance.
• Legal Requirements: We may disclose your information if required by Bangladeshi laws or in response to valid requests by public authorities.

5. Your Rights

As a customer in Bangladesh, you have certain rights regarding your personal information:

• The right to access and correct the information we have about you.
• The right to request deletion of your account information (subject to legal retention requirements).
• The right to opt-out of marketing communications.
• The right to lodge a complaint with relevant authorities if you believe your data rights have been violated.

To exercise any of these rights, please contact us using the details provided below.

6. Data Security

We implement security measures appropriate for an e-commerce platform operating in Bangladesh, including:

• Secure Socket Layer (SSL) encryption for all data transmissions
• Limited access to customer data by our staff
• Regular security assessments of our systems
• Secure storage of payment information through PCI-compliant processors

While we strive to protect your personal information, please be aware that no method of electronic storage is 100% secure. We cannot guarantee absolute security but we commit to following industry best practices.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide you with our services
• Comply with legal obligations under Bangladeshi law
• Resolve disputes
• Enforce our agreements

Transaction records are typically retained for 5 years to comply with financial regulations in Bangladesh.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the Last updated date. For minor changes, we may simply update the policy without additional notice. We recommend checking this page periodically for updates.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

• By email: dokanghar24@gmail.com
• By phone: +8801766997999
• Through our website: dokangharbd.com/contact
• By mail: [Your Company Address], Dhaka, Bangladesh